Shipping policy

Last Updated: September 23, 2026

At htaxya-0w.myshopify.com, operated by D & F MARTIN PTY LTD, we strive to ensure that your travel gear reaches your doorstep quickly and securely so you can prepare for your upcoming trips without delay. Below you will find the details of our shipping rates, processing times, order tracking procedures, and delivery expectations.

Clear & Simple Shipping Rates

We believe in straightforward and fair shipping pricing:

Order Total (USD) Shipping Fee Carrier / Service

$10.00 USD and Above

FREE SHIPPING

Standard Tracked Delivery

Under $10.00 USD

$5.99 USD

Standard Tracked Delivery

Order Processing & Handling Time

  • Handling Time: All orders are processed, picked, and packed within 1 to 3 business days (Monday through Friday, excluding public holidays in Queensland, Australia).

  • Cut-Off Time: Orders placed after 3:00 PM (AEST) will begin processing on the following business day.

  • Order Modifications: If you discover an error in your shipping address after completing your order, please contact us immediately at [email protected]. Address changes can only be accommodated if requested prior to order dispatch.

Estimated Transit Times

Once your order leaves our warehouse, estimated transit times vary depending on your delivery location:

  • Australia (Domestic): 3 - 7 business days

  • International (North America, Europe, Asia-Pacific): 7 - 14 business days

  • Rest of the World: 10 - 21 business days

Please note: Transit times are estimates provided by postal services and couriers. Severe weather events, peak holiday seasons, customs delays, or unexpected logistical disruptions may occasionally impact delivery times.

Shipment Tracking

Every package shipped from htaxya-0w.myshopify.com includes full end-to-end tracking:

  1. Once your shipment has been dispatched, you will receive an automated Shipment Confirmation Email containing your tracking number and carrier portal link.

  2. Please allow 24 to 48 hours for tracking updates to register on the carrier's system after receiving your shipping confirmation notification.

Customs, Duties, and Taxes

For international shipments outside Australia:

  • Goods may be subject to local import duties, customs duties, value-added taxes (VAT), or clearance fees levied by the destination country once the shipment arrives.

  • All extra customs duties and clearance costs are the sole responsibility of the customer. D & F MARTIN PTY LTD has no control over these regional fees and cannot predict their exact amounts.

Undeliverable Packages, Incorrect Addresses & Lost Items

  • Incorrect Address: If a package is returned to our warehouse (109 Ninth Ave, St Lucia QLD 4067, Australia) due to an incorrect or incomplete address provided by the customer during checkout, the customer will be responsible for re-shipping costs.

  • Lost or Stolen Packages: If your tracking status states that your order was delivered but you have not received it, please check around your property, verify with neighbors, or contact your local post office branch. If your package remains missing after 48 hours, contact our support representative Shane Johnston via [email protected] so we can initiate a trace investigation with the courier.