Contact information

We welcome your feedback, inquiries, order support requests, and product questions! Our customer care team is dedicated to providing friendly and prompt assistance for all your travel accessory needs.

How to Reach Us

  • Store Website: htaxya-0w.myshopify.com

  • Company Operating Entity: D & F MARTIN PTY LTD

  • Entity ID: #419764856

  • Customer Support Officer: Shane Johnston

  • Official Contact Email: [email protected]

  • Corporate Address & Returns Facility:

    109 Ninth Ave, St Lucia QLD 4067, Australia

Customer Service Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (AEST / Australian Eastern Standard Time)

  • Saturday & Sunday: Closed (Inquiries received over the weekend will be handled on the next business day)

  • Response Time: We aim to reply to all email communications within 24 to 48 business hours.