Refund policy

Last Updated: September 23, 2026

At htaxya-0w.myshopify.com (operated by D & F MARTIN PTY LTD), we are dedicated to bringing you high-quality, practical travel gear—from collapsible silicone cups and compact toiletry organizers to durable passport cases designed to keep your journey smooth and organized. We want you to be completely delighted with every travel companion you purchase from us. However, if an item isn't quite right for your upcoming adventures, our comprehensive Return and Refund Policy outlines your options and guides you step-by-step through the hassle-free resolution process.

30-Day Return Window

We offer a generous 30-day return policy, meaning you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return, your item must meet the following criteria:

  • Condition: The product must be unused, unwashed, and in the exact same condition that you received it. For hygienic reasons regarding products such as collapsible cups and toiletry bags, items that show signs of liquid exposure, filling, or personal use cannot be accepted unless defective.

  • Packaging: Items must remain in their original packaging, complete with all original tags, inserts, protective sleeves, and accessories.

  • Proof of Purchase: You must provide a valid receipt, order confirmation email, or proof of purchase matching the customer details in our system.

Non-Returnable & Restricted Items

Certain types of items cannot be returned due to hygiene standards, custom manufacturing, or safety regulations:

  • Hygienic/Personal Care Goods: Collapsible water cups or hydration containers that have been opened, rinsed, or used.

  • Customized/Personalized Items: Monogrammed or custom-printed passport covers or toiletry cases created specifically upon request.

  • Clearance & Final Sale Items: Items explicitly marked as "Final Sale," "Clearance," or purchased using non-refundable promotional vouchers.

  • Gift Cards: Virtual or physical gift certificates are non-refundable.

Step-by-Step Return Process

  1. Initiate the Request: Contact our support team by emailing [email protected] before shipping any product back. Please include your Order ID, product name, photos/videos (if reporting damaged or incorrect items), and the reason for your return. Unsolicited returns sent back without prior approval will not be accepted or processed.

  2. Review & Approval: Once our customer support team approves your return, we will send you a confirmation email containing detailed instructions on how and where to dispatch your package.

  3. Packaging Your Return: Securely package your item in sturdy outer carton packaging to prevent damage during transit. Include a slip inside with your Order ID and full name.

  4. Ship to Our Warehouse: Send your package to our designated returns address:

    Attn: Shane Johnston - Returns Dept.

    D & F MARTIN PTY LTD

    109 Ninth Ave, St Lucia QLD 4067, Australia

Return Shipping Costs & Fees

  • Voluntary Returns (Buyer's Remorse): If you are returning an item because you changed your mind, chose an unintended color, or no longer require the product, you will be responsible for paying the direct cost of return shipping. Return shipping fees are non-refundable. We strongly advise using a trackable postal service or purchasing shipping insurance, as we cannot guarantee receipt of returned items lost in transit.

  • Defective, Damaged, or Incorrect Items: If you receive a damaged passport holder, a malfunctioning collapsible cup, or the wrong item entirely, please inform us within 48 hours of delivery. In these instances, D & F MARTIN PTY LTD will cover the return shipping costs or issue an immediate replacement at no additional charge.

Refunds & Processing Time

  • Inspection: Once your returned package arrives at our Australian facility (109 Ninth Ave, St Lucia QLD 4067), our quality assurance team will inspect the items to verify their condition. This evaluation process typically takes 3 to 5 business days.

  • Approval & Credit: We will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed immediately back to your original payment method (e.g., Credit Card, PayPal, Apple Pay).

  • Posting Time: Please note that financial institutions and credit card issuers may take an additional 5 to 10 business days to post the credit to your account balance.

  • Original Shipping Fees: If you were charged the $5.99 shipping fee on an order under $10.00, this original shipping charge is non-refundable unless the return is due to a seller error or damaged goods.

Exchanges

The fastest way to ensure you receive the desired item (such as swapping a red passport sleeve for a sleek navy blue one) is to initiate a return for your original item. Once the return is accepted by our team, make a separate purchase for the new item directly through our store.