Privacy policy

Last Updated: September 23, 2026

At htaxya-0w.myshopify.com, operated by D & F MARTIN PTY LTD (Entity ID #419764856), respecting your privacy and protecting your personal data is fundamental to our values. This Privacy Policy details how we collect, use, share, store, and safeguard your personal information when you visit our Shopify-hosted store, browse our product collections (collapsible travel cups, passport holders, toiletry bags), or make a purchase from us.

1. Information We Collect

When you interact with our website, we collect several categories of information to ensure smooth operation, secure transactions, and localized services:

A. Information You Directly Provide to Us

  • Contact & Identity Details: Your full name, email address ([email protected] contact interactions), telephone number, shipping address, and billing address when you place an order or contact customer care.

  • Order & Transaction Data: Information about the items you purchase (e.g., travel accessories, quantities, price), date of order, transaction history, and communication preferences.

  • Payment Information: Credit card details, PayPal tokens, or payment gateway preferences. Note: We do not store full credit card numbers on our local servers; all financial data is processed securely through PCI-DSS compliant third-party payment gateways integrated with Shopify.

B. Information Collected Automatically

  • Device & Technical Data: IP address, browser type, device type, operating system, time zone settings, language settings, and unique device identifiers.

  • Usage & Browsing Activity: Pages viewed, search queries submitted within our store, items added to cart, abandoned carts, dwell time, referring URL addresses, and navigation paths.

  • Cookies and Tracking Technologies: Small data files placed on your computer or mobile device. For detailed choices regarding cookies, please read our section on Tracking Technologies below.

2. How We Use Your Personal Information

We process your personal information to carry out our contractual obligations, improve our services, comply with legal requirements, and fulfill our legitimate business operations:

  1. Order Fulfillment & Processing: Processing payments, picking and packing products, coordinating logistics, issuing tax invoices, and delivering tracking links.

  2. Customer Service & Communication: Responding to inquiries, resolving return/refund requests handled by Shane Johnston, sending transactional notifications (order confirmations, delivery updates), and providing support.

  3. Store Optimization & Analytics: Analyzing browsing patterns to optimize store layout, monitor website stability, assess product popularity, and improve user interface performance.

  4. Marketing & Promotions: Sending newsletter communications, seasonal discounts, and promotional offers for travel essentials (only when you have explicitly opted in). You can unsubscribe at any time using the link in our emails.

  5. Fraud Prevention & Security: Screening orders for prospective risk, fraudulent activity, identity theft, or unauthorized access to shield our platform and customers.

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal data to third parties for commercial gain. We share your information strictly with trustworthy service providers necessary for operating our e-commerce business:

  • Shopify: Our storefront is hosted on Shopify Inc., providing the secure platform through which our merchandise is listed, orders are structured, and database records are kept securely.

  • Logistics & Courier Partners: Postal services and international couriers (e.g., Australia Post, DHL, FedEx) so that packages containing your travel items can be delivered to your physical address.

  • Payment Processors: Certified payment service providers who secure and execute credit card, debit card, or digital wallet transactions.

  • Compliance & Legal Obligations: We may disclose your data if required by law, court order, regulatory enforcement, or government authority, or to uphold our legal rights and defend D & F MARTIN PTY LTD against claims.

4. Cookies & Web Beacons

Our site uses cookies, web beacons, and similar tracking mechanisms to keep track of items in your shopping cart, remember user settings, and compile aggregate analytics:

  • Essential Cookies: Required for basic platform functionality (e.g., shopping cart persistence, secure login).

  • Analytics Cookies: Help us understand visitor counts and traffic origins to evaluate website efficiency.

  • Advertising Cookies: Help deliver targeted advertising relevant to your interests across web platforms.

You can manage or disable cookie preferences directly in your internet browser settings. However, disabling essential cookies may impact your ability to check out or use specific features of our storefront.

5. Your Data Rights

Depending on your geographic location (such as Australian Privacy Act guidelines, European GDPR, or US state regulations), you may hold the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.

  • Right to Rectification: Ask us to correct inaccurate, outdated, or incomplete data.

  • Right to Erasure (Right to Be Forgotten): Request that we delete your personal information, subject to statutory record retention requirements.

  • Right to Opt-Out: Withdraw consent for marketing emails at any time.

To exercise any of these rights, please contact our Privacy Manager via email at [email protected] or by mail at our corporate headquarters:

D & F MARTIN PTY LTD

Attn: Privacy Officer (Shane Johnston)

109 Ninth Ave, St Lucia QLD 4067, Australia